Why are bills sent into Lightyear bouncing back as a winmail.dat file?
This can happen if you're using Microsoft Outlook to forward bills into Lightyear. Outlook, by default, can send emails in a Rich Text Format, and this needs to be changed to Plain Text. Thankfully this is very straight forward.
When in Microsoft Outlook
- On the Tools menu, click Options, and then click Mail Format.
- In Compose in this message format, click to select Plain Text, and then click OK.
To send to certain recipients that use RTF format and others recipients that use plain text format, the sender must set the option for the recipient in either the Personal Address Book or the recipient's contact record.
Check out release notes for Q4 2021
At Lightyear, bills passing through our system come in all shapes and sizes. This requires an adaptable approach to ensure the satisfaction of our customers. Our data mapping technology is becoming more versatile and capable as we grow, allowing us ...
What type of documents can Lightyear receive and process?
Lightyear can process almost any type of bill/credit note/statement/receipt, but depending on the type and format they may be processed differently. System generated PDFs System generated PDFs are electronic documents sent directly from suppliers by ...
Extracting data from bills that are scans
As of October 31st 2019, we have extended our OCR functionality. Click here for more information Firstly, we should note that bills and receipts are different things, and Lightyear treats them differently. For details on how to process receipts (and ...
Bills with "scrambled" metadata
Some bills are being generated with metadata that doesn't represent the data being displayed. On the PDF the information looks readable, however no useful data can actually be extracted. Original PDF View ...
I have sent in some PDFs but I can't see them in my Approval Tab
If this is the first time that a certain email address has sent this type of bill to your Lightyear account, it will first appear in the Processing tab. From the Processing tab you need to apply a map one time only. Once a map is applied, the ...