H&L Error

Reason

Resolution

Notes

Files Client ABN: XXX XXX XXX XX Does not match your Company ABN (XXX XXX XXX XX) please ensure this file is for you. Do you want to continue?

The ABN being populated by Lightyear via 'My Company Profile' doesn't match the ABN in H&L Sysnet

Change either ABN in Lightyear OR H&L... or simply click 'Yes' to ignore and import anyway.

N/A

Argument data type text is invalid for argument 1 of replace function

Missing Data in CSV File

Check both Supplier ABN and/or Supplier Account Number matches what is in Sysnet

If your account number isn't know, use a unique ID (like a fax number etc), ensuring it matches in both Lightyear and Sysnet.

Code XXXXXXXX (Description) not found for supplier XXXXX. Do you wish to add it?

The extracted product code from the invoice does not match the product in H&L

Create or match the product in H&L by clicking 'Yes'

Unknown Supplier ABN: and Account# MEGLOBAL combination!

Please ensure a valid supplier is in the database which corresponds to this ABN/Account# combination.

Unknown, awaiting feedback from H&L Support

N/A

N/A

CODE XXXXXXXX 

(Product Description) not found for supplier XXXXXX. Do you wish to add it? 

H&L does not have the product code used on this bill against this Supplier

Check to see if there is a defined Product Code in H&L. If not, select yes and add the Product Code. 

If a code already exists, check that the new code is not a misspelling, or that the Supplier has not changed the code without informing you. 

N/A