Why Isn't My Panel 3 Loading?
When in Lightyear, if you have an issue where Panel 3 isn't Loading, from within Processing, Approvals, Statements or Purchase Orders, you're in the right place!
There are a couple solutions you can try:
Browser
Please ensure you're using the latest version of Google Chrome, as this is the most reliable browser to use Lightyear. Click here to check the version you are on, and download any updates where necessary.
Cache and Cookies
If you have checked your Chrome version and it's up to date, the next thing to do is clear your cache and cookies!
The easiest way to do this is to right click your screen and select Inspect.
You will see an extra window open to the right of your screen. Once this is loaded, go to the Refresh button on the top left of your screen, right click and select Empty Cache and Hard Reload.
Firewall
If none of the above have worked, and Panel 3 hasn't loaded you may need to reach out to your internal IT team.
Please ensure both Lightyear and Amazon Web Services (AWS) have been whitelisted on your firewall security setup. If either of these are blocked, images may be prevented from loading on Lightyear.
Once whitelisted, refresh the page and Panel 3 will load.
Still Having Issues?
If you have tried all of the above steps and you still can't see the image in Panel 3 please reach out to our Support Team for further help!
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