Why can't I successfully connect to MYOB?

Why can't I successfully connect to MYOB?

There are a couple of common reasons we see as to why you're unable to sync your MYOB with Lightyear. Let's take a look at the below:

Enable my.MYOB sign on access

If you're connecting to MYOB AccountRight and having issues, head to your desktop application to check that the user connecting has their my.MYOB account linked to their user profile. To do this, please head to Setup > User Access 

Under Set User Access, please tick the checkbox for "This user will sign on with a my.MYOB account" > Save

Check you have select a MYOB company file

This might sound a bit obviuos but it's actually a commonly missed step for those new to Lightyear. Once you've conneted to MYOB, you'll then need to tell Lightyear which file specifically to connect to, especially if you have multiple files. Head over to Accountancy Software > Accountancy Software Settings > Edit > Select your company from the drop down.






If you're still having issues after trying these two options., chat to our team for support and we can walk through these together.


      

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