Lightyear Incident Report - April 2022

Lightyear Incident Report - April 2022

Incident Report: 6th April 2022 

Resolved: This incident has been resolved. No data was lost or breached in the process. 
6th April 2022 19:00 AEST

Investigating: We are currently investigating reports of speed issues and general loading of data. All customers are unable to view documents and/or Panel 1 was appearing as "No Data". 
6th April 2022 12:15 AEST

This incident affected: Lightyear - App


    Check out our
    to stay up to date

      • Related Articles

      • How do I change my Company name or Lightyear email address?

        Has your company name changed and you need to update your details in Lightyear? That's not a problem. You can change your 'Company Name' and/or 'Trading Name' via the Company Profile section. Navigate to the top right of your screen, you'll see your ...
      • Lightyear Panels: Explained

        When reading through our Knowledge Base articles or if you’re speaking to our Support Team, you may see us referring to Panels within Lightyear.  This article will explain what the Panels are and what information each panel holds. Layout Every tab ...
      • What Gets Redirected From Lightyear?

        Where to add a redirect? If your Lightyear account receives an email that does not contain an invoice, we will forward the email to this address so that you don't lose anything. It's best to set this as an email account that you check regularly, just ...
      • Can Lightyear see my details and documents?

        In short, no we can't.  Not unless you invite us to do so. If you would like to invite us to see your data, even for a short period of time, its easy. Head over to Company Settings > Allow Lightyear Support > Yes, as shown below.   Only Admins can ...
      • Logging Into Lightyear for the First Time

        So you've been invited to join Lightyear... Congratulations! You will have received an invitation letting you know who has invited you and to which account you have been invited to.  Logging into Lightyear for the First Time When you're first added ...