Lightyear Account Deletion Requests
Only Admins of a Lightyear account or Admins of a Lightyear account’s Parent account may request the deletion of doc-data. Because this request is in effect asking us to delete company records, we will only consider the request if it also is accompanied by a written request from a Director of the company whose data is to be deleted. The obligation to provide us with proof that the request comes from a Company Director rests with you. We may request that you provide company extracts to show that this is the case.
If you need to request your Lightyear account be deleted, you can do so by following these steps:
Please Note: This refers to your Lightyear company e.g. xxxx@lightyear.cloud, rather than an individual user account
- Reach out to our support team through any of the below methods:
- Opening a support ticket - click here to get started
- Opening a live chat - this can be done via the ? icon in the bottom left
- Sending us an email - support@teamlightyear.cloud
- When asking for an account to be deleted, please let us know the reasoning as to why and the Lightyear account - xxxx@lightyear.cloud
- Our support team will get back to you with further details and a timeline for the deletion of the account
- Your data will be retained in Lightyear up until the point of deletion
What's Deleted and What's Retained?
When your Lightyear account is deleted, you will no longer be able to access the account in question. Within the account, all data will be wiped, including:
- All bill/credit note/receipt/PO data
- Any associated documents, i.e. the PDFs/JPGs within Panel 3
- Paperclip attachments associated with the documents
- Supplier/Product/Mapping data
- Users will be removed from the account
- Accountancy data held against the account i.e. Suppliers, Chart of Account Codes, Categories, Tax Codes
If your users have access to other Lightyear accounts, they will still be able to log in as normal and access these.
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