I've forgotten my password
Don't worry, it happens to the best of us from time to time and it's super easy to fix. Just head to the Lightyear login page and follow the steps.
Resetting your password
Hit the "Forgot Your Password?" button and enter your email in the box provided and submit.
After a few moments, you will receive a One-Time-Password (OTP) in your email inbox
Input the OTP, and enter your new password in the fields provided. Your password must include
- 6 or more characters
- Upper and lower case letters
- At least 1 number
- At least 1 special character (e.g. !#@$)
Once your new password has been set, you'll be taken back to the login page and are now ready to access your account again.
I'm not receiving the password reset email
There could be a couple of reasons for this. Double check the following
- Search your emails thoroughly as it may be in your Junk/Spam inboxes or in 'Clutter'. The best way is to do a search of all the folders. The subject of the email is 'Reset your password' and will be sent from firstname.lastname@example.org
- Try send a blank email to the above email address so your email client recognizes the email address as a contact in your inbox and then retrigger the password reset process
- You may also need to check with your IT Team to see if the emails are being picked up by internal email quarantine/spam filters/firewalls
You will need to ensure that the email address you entered is correct and is definitely the one you use for Lightyear. Due to security reasons we will not tell you if the email address is incorrect, you will simply not receive the email from us
Still having Problems?
Feel free to open a chat window using our in app support. We will have you sorted in no time!
Found to the bottom left of your screen:
Simply click this icon and choose chat from the three options.
Please do not reply to password reset emails for support. If you need further help, click here
to open a support ticket
Check out release notes for Q3 2021
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