I've forgotten my password

I've forgotten my password

Don't worry, it happens to the best of us from time to time and it's super easy to fix. Just head to the Lightyear login page and follow the steps.

Resetting your password

Hit the "Forgot Your Password?" button and enter your email in the box provided and submit.





After a few moments, you will receive a One-Time-Password (OTP) in your email inbox


Input the OTP, and enter your new password in the fields provided. Your password must include 
  1. 6 or more characters
  2. Upper and lower case letters
  3. At least 1 number
  4. At least 1 special character (e.g. !#@$)
Once your new password has been set, you'll be taken back to the login page and are now ready to access your account again.


I'm not receiving the password reset email

There could be a couple of reasons for this. Double check the following 
  1. Search your emails thoroughly as it may be in your Junk/Spam inboxes or in 'Clutter'. The best way is to do a search of all the folders. The subject of the email is 'Reset your password' and will be sent from autobot@teamlightyear.cloud
  2. Try send a blank email to the above email address so your email client recognizes the email address as a contact in your inbox and then retrigger the password reset process
  3. You may also  need to check with your IT Team to see if the emails are being picked up by internal email quarantine/spam filters/firewalls
You will need to ensure that the email address you entered is correct and is definitely the one you use for Lightyear. Due to security reasons we will not tell you if the email address is incorrect, you will simply not receive the email from us


Still having Problems? 

Feel free to open a chat window using our in app support. We will have you sorted in no time! 
Found to the bottom left of your screen:


Simply click this icon and choose chat from the three options.
Please do not reply to password reset emails for support. If you need further help, click here to open a support ticket




      

    Check out release notes for Q3 2021

     June  July  August 


      • Related Articles

      • I didn't receive my Lightyear Invite, or my One Time Password (OTP)

        So you've been invited to join Lightyear? Exciting stuff! If you are having trouble getting the initial invite, or receiving the One Time Password (OTP) after registering, this article will help get you set up and using Lightyear in no time! I'm ...
      • My Profile

        Changing your profile settings Users are in control of updating their own contact and login information, as well as some communication preferences. This is done through a section called My Profile, which is found by clicking on your username n the ...
      • Having Trouble Logging In?

        If you are here, it might be because you Googled, Bing-ed, Alta Vista-ed, or Asked Jeeves "Lightyear Login", and they've served you a link to our Knowledgebase Sign-In Page. You might have found your normal log in credentials don't work on that page. ...
      • Mobile App - Error Messaging

        Here we'll be compiling error messages and resolutions for our iOS and Android apps. An Error Occurred If you're seeing 'an error occurred' when trying to use the Lightyear mobile app, this indicates that your account status might be 'New' and not ...
      • Lightyear Panels: Explained

        When reading through our Knowledge Base articles or if you’re speaking to our Support Team, you may see us referring to Panels within Lightyear.  This article will explain what the Panels are and what information each panel holds. Layout Every tab ...