I've forgotten my password
Don't worry, it happens to the best of us from time to time and it's super easy to fix. Just head to the Lightyear login page and follow the steps.
Resetting your password
Hit the "Forgot Your Password?" button and enter your email in the box provided and submit.
After a few moments, you will receive a One-Time-Password (OTP) in your email inbox
Input the OTP, and enter your new password in the fields provided. Your password must include
- 6 or more characters
- Upper and lower case letters
- At least 1 number
- At least 1 special character (e.g. !#@$)
Once your new password has been set, you'll be taken back to the login page and are now ready to access your account again.
I'm not receiving the password reset email
There could be a couple of reasons for this. Double check the following
- Search your emails thoroughly as it may be in your Junk/Spam inboxes or in 'Clutter'. The best way is to do a search of all the folders. The subject of the email is 'Reset your password' and will be sent from email@example.com
- Try send a blank email to the above email address so your email client recognizes the email address as a contact in your inbox and then retrigger the password reset process
- You may also need to check with your IT Team to see if the emails are being picked up by internal email quarantine/spam filters/firewalls
You will need to ensure that the email address you entered is correct and is definitely the one you use for Lightyear. Due to security reasons we will not tell you if the email address is incorrect, you will simply not receive the email from us
Still having Problems?
Feel free to open a chat window using our in app support. We will have you sorted in no time!
Found to the bottom left of your screen:
Simply click this icon and choose chat from the three options.
Please do not reply to password reset emails for support. If you need further help, click here
to open a support ticket
Check out release notes for 2020
Changing your profile settings Users are in control of updating their own contact and login information, as well as some communication preferences. This is done through a section called My Profile, which is found by clicking on your username n the ...
Mobile App - Error Messaging
Here we'll be compiling error messages and resolutions for our iOS and Android apps. An Error Occurred If you're seeing 'an error occurred' when trying to use the Lightyear mobile app, this indicates that your account status might be 'New' and not ...
How to set up 2 Factor Authentication
2 Factor Authentication Your Lightyear account contains a lot of confidential and sensitive information. We have enabled businesses looking for increased security measures, with our 2 factor authentication functionality. This can be enabled from the ...
Accepting an invitation from Lightyear
So you've been invited to join Lightyear... Congratulations! You will have received an invitation letting you know who has invited you and to which account you have been invited to. The first step is to set up your log in details so you can access ...
Level 1: Troubleshooting Uh oh! Here are a couple of things you can try as the first level of self help and troubleshooting some of the issues you have. The below options tend to be the easiest resolution! Try a different browser If you're using ...