Clear your Cookies and Cache

How to clear your cookies and cache

Google Chrome

Google Chrome is our recommended browser for the best Lightyear experience. Sometimes you will need to refresh your browser by clearing your Cookies and Cache. See the steps below for guidance: 

  1. Make sure you're logged out of Lightyear and you don't have any Lightyear windows open.
  2. Go to the three dot menu in the top right corner > History  (Shortcut: Ctrl+H)
  3. From the left column, please select Clear browsing data 
  4. Select the checkboxes for Cookies and other site data and cached image files as below. (Optional: you can also select Browsing history)
  5. Clear Data


Et voila! You have successfully cleared your cookies and cache. 

Firefox


  • Make sure you're logged out of Lightyear and you don't have any Lightyear windows open.
  • From the History menu, click on Clear Recent History (Ctrl +Shift+Del) and a new pop up window will open
  • From the Time range to clear: > Everything
  • Under History, select all the checkboxes to clear your entire cache
  • Click Clear Now



    • If you are using a different browser than the ones shown above, you can simply google - (your browser name) clear cookies and cache.




        

      Check out our
      Product Blog Series
      to stay up to date

        • Related Articles

        • Troubleshooting Methods

          Level 1: Troubleshooting Uh oh! Here are a couple of things you can try as the first level of self help and troubleshooting some of the issues you have. The below options tend to be the easiest resolution! Try a different browser If you're using ...

        • Why Isn't My Panel 3 Loading?

          When in Lightyear, if you have an issue where Panel 3 isn't Loading, from within Processing, Approvals, Statements or Purchase Orders, you're in the right place! There are a couple solutions you can try: Browser Please ensure you're using the latest ...