Important Security Update - February 2020

Important Security Update - February 2020



What's happening?

‚Äč
We are upgrading our user-authentication mechanism - the part of our software that verifies your email address and password, and prevents unauthorised access to your account. As part of this process, we are also increasing the password requirement to a minimum of 10 characters.


Why?


Data security is our number one priority at Lightyear. As cyber attacks continue to evolve, it is important that we take appropriate steps to ensure Lightyear has the most up to date and best in class security mechanisms in place.  

That's why we are introducing a new security platform developed by a global industry leader. This will not only increase Lightyear's security, but it will also allow us to introduce the option for Lightyear Admin's to enable multi-factor authentication (also know as MFA or 2FA) in the future, adding even more security to your highly sensitive data.  

It is important to note, Lightyear has not experienced any security breaches.  These scheduled security improvements are part of our ever-evolving program of platform improvements.

Who is affected?


All users.


What's next? 


At some point after Thursday 14th February, you will be prompted to change your password when you login. This process is simply you setting a new password on the new password management system.  The process will only take a few seconds.


What do I need to do?


Nothing for now.  But, when you login to Lightyear after the changes are implemented, you will automatically be prompted to take the following steps:

  1. Log into Lightyear with your current email address and password.  
  2. On a new Reset your Password screen, you will then be prompted to enter your new password.  Note, you can still re-use your current password, so long as it is 10 or more characters. 
  3. You will then be prompted to enter a One Time Passcode (OTP) which will have just been emailed to the email address that you use to log into Lightyear.  If you cannot see it in your email inbox, please check you Spam or Junk folders. 
  4. Once the OTP has been entered you will be brought into the Lightyear account, as normal.

That's it!  It's a one-time only process, after which you will be able to access Lightyear as normal.

Should you have any issues during the process, our support team will be happy to help troubleshoot.  You can access the contact details for your local office at

www.lightyear.cloud/contact-us


If you've any questions and our support team will be happy to help.




      

    Check out release notes for Q2 2021



      • Related Articles

      • February 2020

        February Feature Releases 1st February Release Items New Map4Me experience Lightyear's data extraction technology offers a lot of flexibility.  We can extract line items with product codes and quantities, Line items with just descriptions or just ...
      • February 2021

        Purchase Order Approval Task Requests Introducing our latest feature update. Purchase Order Approval Tasks. Much like our invoice Approvals workflow, you can now send an approval task request directly to a specific user in your Lightyear profile for ...
      • February 2019

        February 27th Feature Releases Style changes across various forms within the app Improvements Improvements to the Sage 50 export. Lightyear will now split lines by GL and Tax Code as necessary upon export. February 22nd Improvements Bills for your ...
      • April 2020

        Features and Updates April 2020 Release 30.4.2020 New First Time User Experience We have introduced a brand new experience for new customers.   New Admin users will now be presented with an in-product setup walkthrough to help them quickly learn the ...
      • September 2020

        25.09.2020 - Improved mapping capabilities Our mapping technology is constantly developing to allow us to provide you with the extracted data that you need. Previously we have been limited to extracting line item data that was presented across one ...