From the Signed Off tab in Lightyear, select the invoices you want to export and press the Export to Sage Accounting button. Any invoices that you have selected will be exported to Sage Business Cloud.
If there is a delay exporting (after clicking Export the screen continues to try to process the export & shows a little spinning circle), it's good practice to check in Sage Business Cloud whether the invoices made it there or not. If they aren't in Sage Business Cloud you can try the export again, but not until you log out of Lightyear, close your page and re-open another. Please make sure you don't get impatient and try it repeatedly, just try once more.
If it's still happening please contact the Lightyear support team & we will investigate what's causing the problem.
On very rare occasions there can be a break in the network at a crucial moment or an error occurring, which causes the invoices to remain in your Signed Off tab, but the invoices actually do make it into Sage Business Cloud. This can happen because Sage Business Cloud did not send the trigger to us that it's received them, so we keep them in your Signed off tab. If this ever happens you will need to contact us at email@example.com
Where to Find Exported Invoices in Sage Business Cloud
Once in Sage Business Cloud, go to Purchases > Purchase Invoices or Purchase Credit Notes. All documents exported from Lightyear will appear here, invoices under Purchase Invoices and credit notes under Purchase Credit Notes.