Error Messages Returned from Sage Intacct upon Export
Lightyear has a ton of built in validation checks to ensure the data is correct in Lightyear before trying to send the bill and information to Sage Intacct. However, there are occasions when the export fails and Lightyear displays the reason for the error - you will see a warning message with information like the below, directing you to view the document's Activity History.
Enter either all positive or all negative amounts, and try again.
Sage Intacct does not allow invoices/credit notes to have a mixture of positive and negative lines, e.g. Credit Notes can't have positive lines. Invoices can't have negative lines. You will need to send the document back to Approvals and adjust the line items to remove the appropriate positive/negative line.
This can be adjusted by changing a value on another line to include the extra amount. Or, in the case of an invoice with a negative line, you can create a separate credit note to make the adjustment.
Date must be on or after 01/01/2019
The period in Sage Intacct has been closed. The invoice date must be changed to a date after 01/01/2019, or you can reopen the period in Sage Intacct. Send the document back to Approvals to make the adjustment.
Failed to export invoice [' You must select a department for all your line items; transaction department value approval requires a department. Please modify the line items or save your transactions in draft mode.]
Check the department is available for use with the rounding Account Code. Even if all the line items have a department if the invoice/bill requires rounding within Sage Intacct this will require a department.
Failed to export invoice [' You do not have permission for API operation X on objects of type X']
This occurs when the Web Services user doesn't have the necessary permissions to access the object. The solution for this is to have an Intacct Administrator ensure that the Web Services role has the required permissions or subscriptions to access the object.
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