Where can I find error logs when documents didn't export?
Sometimes you might have an issue with exporting your documents and you may see an error message to let you know that your documents have not in fact successfully exported.
Check your Activity for clues
In Panel 1, select the document in question. Go to Panel 2, click on Activity and select Activity (next to Notes) to view the history of this bill.
This will give you an audit trail of all the actions taken on this bill and in this case, a log of the error message that is returned by your accounting software.
If you have multiple bills that were unsuccessful, please check each document as the error message may be different for each one.
Check the following articles for common error messages related to your chosen accounting software.
Should the error message you see not be listed in these articles, please contact our support team with a screenshot of the error message.
Check out release notes for 2020
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Can Lightyear see my details and documents?
In short, no we can't. Not unless you invite us to do so. If you would like to invite us to see your data, even for a short period of time, its easy. Head over to Company Settings > Allow Lightyear Support > Yes, as shown below. Only Admins can ...