Export error messages

Where can I find error logs when documents didn't export?

Sometimes you might have an issue with exporting your documents and you may see an error message to let you know that your documents have not in fact successfully exported. 

Check your Activity for clues

In Panel 1, select the document in question. Go to Panel 2, click on Activity and select Activity (next to Notes) to view the history of this bill.
Activity

This will give you an audit trail of all the actions taken on this bill and in this case, a log of the error message that is returned by your accounting software.

If you have multiple bills that were unsuccessful, please check each document as the error message may be different for each one.

Check the following articles for common error messages related to your chosen accounting software.
  1. Xero
  2. MYOB
  3. Netsuite
Should the error message you see  not be listed in these articles, please contact our support team with a screenshot of the error message. 


      

    Check out release notes for 2020



      • Related Articles

      • Mobile App - Error Messaging

        Here we'll be compiling error messages and resolutions for our iOS and Android apps. An Error Occurred If you're seeing 'an error occurred' when trying to use the Lightyear mobile app, this indicates that your account status might be 'New' and not ...
      • Why is the invoice red?

        Do you have an invoice in your Approval Tab or Review Tab which is in red? Why is the invoice line red? This is because you have returned it from either the Signed Off tab to the Review Tab or from the Review tab to the Approval. Once you approve it ...
      • Can I get notifications/emails of approval tasks to complete & account activity?

        You most certainly can.  Each User can set these up through their profile in Lightyear. Click here for the My Profile guide under the Communications Preferences which explains what's involved. You can choose to activate the following preferences: ...
      • How to make your CSV file not change your data when opening in Excel

        This guide is for people that are having to open their CSV file to edit something and they are finding that Excel is changing their data. For e.g the leading zero's are disappearing on an invoice number - 001257 is displayed as 1257 or  long numbers ...
      • Can Lightyear see my details and documents?

        In short, no we can't.  Not unless you invite us to do so. If you would like to invite us to see your data, even for a short period of time, its easy. Head over to Company Settings > Allow Lightyear Support > Yes, as shown below.   Only Admins can ...