Cancel your plan
We're sorry to hear that you'll be leaving us. In these cases, you will want to cancel your plan.
If you're on a monthly subscription, this will be easy and under your control.
Depending on the type of company set up you have, you will find your Billing in two different locations. However, the rest of the steps will be the same from there.
For Standalone Accounts:
Head over to Settings > Billing > see below
For Group Accounts:
Log into your Parent account > Parent Admin > Group Billing > see below
Log into your Parent account > Parent Admin > Group Billing > see below
Under Billing Overview, you will see the option to Cancel plan > pop up will appear > Click Confirm to finalise your cancellation.
This will stop any charges moving forward however, any credits remaining will be available until the next renewal date. After that, any unused credits left will expire.
For those on Bulk Buy Plans, you do not need to take any action to cancel your plan as these do not auto-renew. You simply do not purchase a new plan at the end of the period.
If you have any feedback you'd like to share or let us know why you're leaving, feel free to drop us a note at support@teamlightyear.cloud.
We'd love an opportunity to chat and understand what could have been better or why it didn't work out.
No hard feelings and we hope to see you back again someday!
Check out our
to stay up to date
Related Articles
I want to change my monthly plan, what do I need to do?
Changing your monthly subscription If you find yourself using a large number of overage credits each month, or expect an increase (or decrease) in your credit consumption for the coming month, you can change your plan through Billing. Please note, if ...How to automatically round variances in your bill data
Automatic Rounding From time to time, Rounding variances can exist between how Lightyear calculates unit prices and tax on product Bills (4 decimal places, calculate unit price and tax on the rows and then total these) and how suppliers may have ...Lightyear Support Service Level Agreement's (SLA's)
Lightyear prides ourselves in Our world class product and teams. To maintain our stellar service standards, We have Service Level Agreement's (SLA's) in place to support Our customers in a timely manner through different channels. Depending on Your ...What happens when I need to change my accounting software?
Over time, you may come to a point where you need to change the way you do things. Naturally these things happen as your business needs change as well. One of these changes may involve switching your accounting software package. Lightyear can support ...How can I see how many credits have been used?
o you need to report how many credits are being used by your company or by your child companies? Depending on your company structure, you'll find your billing overview in different locations. For those who have parent/child companies: You can view ...